Hi Vicki. I’m sorry you’re having trouble getting into your account. Account security is something we take very seriously. Your situation is a difficult one. Usually we can update the email address on file if you’re able to provide security information on your call. However, if that’s not possible, the only other option is to have you submit the form and provide the documents requested. That allows us to verify you are who you say you are and then get the information updated. Please consider taking the necessary steps so we can help you get back into your account. ^W